Elysian Charm Studios Policies

Elysian Charm Studios Policies

These Terms and Conditions ("Agreement") govern your use of the website purely to purchase items or request creative services provided by Elysian Charm Studios (ECS) ("we," "us," or "our"). By accessing or using our website and services, you agree to be bound by this Agreement.

Please read these terms carefully, so you are aware of your rights and are fully aware of the intellectual property laws that apply to all goods, products and designs by Elysian Charm Studios (ECS). 

Terms and Conditions

Effective Date: April 2025

Business Name: Elysian Charm Studios

Website: www.elysiancharmstudios.co.uk

These Terms and Conditions govern your use of our website and the purchase of goods from our store. By using this website, you agree to these terms.

1. About Us

Elysian Charm Studios is a business registered in the United Kingdom. Our goal is to provide quality products through a secure and user-friendly online shopping experience.

2. Use of the Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the site.

3. Product Information and Availability

3.1. All product descriptions and prices are subject to change without notice.

- We try to ensure all information is accurate but cannot guarantee the absence of errors.

- Availability may vary and products are subject to stock.

4. Ordering and Payment

All prices include VAT (where applicable).

- Orders are confirmed once payment is received in full.

- We accept payment via secure, third-party payment processors.

- A confirmation email will be sent upon placing an order.

5. Shipping and Delivery

- We deliver throughout the UK. We do not currently offer international shipping.

- Delivery times are estimates and not guaranteed.

- Shipping costs are calculated and displayed at checkout.

6. Cancellation and Returns

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days from the date of delivery.

6.1 How to Cancel:

You must notify us in writing via the 'Contact' section within 14 days completing the online form. Items must be returned within 14 days of notification in their original, unused condition.

6.2 Refunds:

Refunds will be issued within 14 days of receiving returned goods or proof of return. Refunds will be made to the original payment method.

6.3 Exclusions:

Certain items such as personalised, perishable, or hygiene-sensitive goods may not be returnable. As an example, for hygiene reasons, earrings are non-refundable unless faulty.

7. Intellectual Property and Copyright

7.1 Ownership:

All content on this website including text, graphics, logos, images, product designs, and digital downloads is the property of Elysian Charm Studios. All our content is protected by UK copyright and intellectual property laws.

7.2 Restrictions:

You may not copy, reproduce, distribute, republish, download, or display any content from this site without our express written permission.

8. Limitation of Liability

To the extent permitted by law, we shall not be liable for any indirect or consequential loss or damage arising from use of the website or products purchased from it. This does not affect your statutory rights as a consumer.

9. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

Email: charmingenquiries@gmail.com

Please use the online form in 'Contact' on our website main menu for varying queries or concerns.

Privacy Policy (UK GDPR Compliant)

Effective Date: April 2025

Data Controller: Elysian Charm Studios

Contact Email: charmingenquiries@gmail.com

1. What Data We Collect

We may collect the following:

- Name and contact information

- Delivery and billing addresses

- Payment details (handled by third-party processors)

- Order and purchase history

- IP address, device, and browsing behaviour via cookies

2. Legal Bases for Processing

- We process your personal data under the following lawful bases:

- Contract: To process and fulfil your orders.

- Consent: When you opt into marketing communications.

- Legal Obligation: For tax, accounting, or regulatory compliance.

- Legitimate Interest: To improve our website and customer experience.

3. How We Use Your Information

- Process and deliver your order

- Communicate order updates

- Respond to customer service requests

- Send marketing (if consented)

- Comply with legal obligations

4. Sharing Your Data

- We do not sell your personal data. We may share it with:

- Payment processors (e.g. Stripe, PayPal)

- Shipping couriers (e.g. Royal Mail, DPD, EVRI)

- IT and system support providers

- Legal or regulatory authorities when required

5. Your Rights Under UK GDPR

You have the right to:

- Access your personal data

- Request correction of inaccurate data

- Request deletion of your data

- Object to processing or request restriction

- Withdraw consent at any time (for marketing)

- Lodge a complaint with the Information Commissioner’s Office (ICO)


To exercise your rights, contact us at charmingenquiries@gmail.com.

6. Cookies

We use cookies for:

- Website functionality

- Analytics and performance

- Marketing (with consent)

You may manage cookies via your browser settings or our cookie banner.

7. Data Security and Retention

We use secure servers and encryption to protect your data. Your data is retained only as long as necessary for the purposes collected and legal requirements.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

9. Contact Details

For privacy questions or data access requests:

Email: charmingenquiries@gmail.com